At Cheap Shoe Store, we’re committed to making your footwear shopping experience easy and worry-free. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) before being shipped.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipping
  • Free Shipping:
    • Carrier: EMS
    • Available for orders over $50
    • Delivery Time: 15-25 business days after shipping

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your shoes! If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Process

  1. Initiate Your Return
    Email us at [email protected] within 15 days with:
    • Subject line: “Return Request: [Your Order Number]”
    • Product details (name, size, color)
    • Reason for return
    • Your contact information
  2. Wait for Approval
    Our team will respond within 24-48 hours with return authorization and instructions.
  3. Package & Ship
    Securely repackage items in the original box with all tags attached. Include your order confirmation and ship to:
    Cheap Shoe Store Returns
    3922 Adams Drive
    AKRON, US 44316
  4. Track Your Return
    We recommend using a trackable shipping method and keeping your receipt.

Refund Details

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Amount: Item price minus original shipping costs

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • All styles of slippers
  • Children’s shoes that show signs of wear

These exceptions don’t apply if you received defective or incorrect items.

International Returns

Customers outside the U.S. are responsible for:

  • All return shipping costs
  • Any customs fees or import taxes

We recommend declaring packages as “Returned Goods” to potentially reduce fees.

Need Help?

Our customer service team is happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond promptly.