At Cheap Shoe Store, we want you to be completely satisfied with your footwear purchase. If you’re not happy with your boots, sandals, or other shoes for any reason, our hassle-free return policy makes it easy to exchange or return your items.
Key Return Details
- Return Window: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Return Shipping: Customer pays return shipping (original shipping fees are non-refundable)
- Refund Method: Original payment method
- Processing Time: 5-7 business days after we receive your return
How to Return or Exchange
Step 1: Initiate Your Return
Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return Request: [Your Order Number]” and include:
Return Request Template
Subject: Return Request: [Order #12345]
Body:
Dear Cheap Shoe Store Team,
I would like to return/exchange the following item(s) from my order #12345:
– Product Name: [e.g., Women’s Leather Boots]
– Size: [e.g., US 8]
– Color: [e.g., Brown]
– Reason for return: [e.g., Wrong size/Defective/Changed mind]
Please advise on next steps.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Step 2: Wait for Approval
Our team will respond within 24-48 hours with:
- Return authorization
- Return shipping address
- Special instructions if needed
Step 3: Package and Ship
Securely package your items in the original box with all tags and packaging materials. Include a copy of your order confirmation or packing slip. Ship to:
Cheap Shoe Store Returns3922 Adams Drive
AKRON, US 44316
Step 4: Track Your Return
We recommend using a trackable shipping service and keeping your receipt until your return is processed.
Refund Information
Once we receive and inspect your return:
- Timing: Refunds process within 5-7 business days
- Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Amount: You’ll receive the item price minus original shipping costs
For exchanges, we’ll ship your new item once we receive the return. Standard shipping fees apply for the new shipment unless the exchange is due to our error.
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Slippers (all styles)
- Children’s shoes that show signs of wear
These exceptions do not apply if you receive defective or incorrect items.
International Returns
Customers outside the U.S. are responsible for:
- All return shipping costs
- Any customs fees or import taxes
We recommend declaring the package as “Returned Goods” to potentially reduce fees.
Need Help?
Our customer service team is happy to assist with any return questions. Contact us at [email protected] and we’ll respond promptly.
Remember: Our standard shipping carriers are DHL/FedEx (10-15 days) or EMS (15-25 days for free shipping on orders over $50). Please allow sufficient time for your return to reach us.