Welcome to Cheap Shoe Store’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please email our customer service team at [email protected].

Product Questions

What types of shoes do you sell?
We offer a wide variety of footwear including boots, clogs & mules, flats, loafers & slip-ons, Oxfords & lace-ups, pumps, sandals, and slippers. We also carry a selection of children’s and men’s shoes.
Are your shoes true to size?
Our shoes generally run true to size. Each product page includes specific sizing information. If you’re between sizes or unsure, we recommend ordering a half size up for the most comfortable fit.
Do you offer wide width shoes?
Currently, we primarily carry standard width shoes. Some styles may naturally accommodate wider feet better than others – check individual product descriptions for details.

Shipping & Delivery

How long does shipping take?
We offer two shipping options:
1. Standard Shipping ($12.95): 10-15 business days after processing (1-2 business days)
2. Free Shipping (orders over $50): 15-25 business days after processing
Please note these are business days (excluding weekends and holidays).
Which countries do you ship to?
We ship globally to most countries, excluding some remote areas in Asia. During checkout, our system will automatically verify if we can deliver to your location.
Can I track my order?
Yes! You’ll receive a confirmation email with tracking information once your order ships. You can follow your package every step of the way.
Do you offer expedited shipping?
Our standard shipping options are designed to be fast and affordable. If you have special delivery needs, please contact our customer service team at [email protected] to discuss possible expedited options.

Returns & Exchanges

What is your return policy?
We offer easy returns within 15 days of delivery. Items must be in new, unworn condition with original packaging. Please contact our customer service team to initiate a return.
How do I return an item?
Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return. We’ll provide return instructions and a return authorization number.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your return, please allow 3-5 business days for processing. Refunds will be credited to your original payment method.

Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Are there any additional fees for international orders?
All customs and import duties are calculated at checkout, so there are no surprise fees when your package arrives.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.

Account & Order Management

How do I check my order status?
You’ll receive email updates about your order status. If you need additional information, please contact our customer service team with your order number.
Can I change or cancel my order?
We process orders quickly to get your shoes to you fast. If you need to make changes, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future checkouts.

Still Have Questions?

Our friendly customer service team is happy to help! Email us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).

Happy stepping!
The Cheap Shoe Store Team